About
Elex Products was established in 2002 and specializes primarily in designing, producing, and selling cleaning chemicals and detergents. Elex Products has its headquarters located in Nairobi, Kenya, and operates from advanced production facilities, such as a state-of-the-art manufacturing plant.
Customer Service Specialist
Job Type – Contract
Qualification – BA/BSc/HND
Experience – Not Specified
Location – Embu
Job Field – ICT / Computer, Internships / Volunteering
Duties and Responsibilities
- Offering excellent customer service to both external and internal customers
- Manage communication with both internal and external customers
- Implementation of the set policies and procedures
- Contribute to the growth of sales through walk-in customers and telesales
- Prepare sales data analysis and customer feedback reports
- Track outstanding invoices, send reminders, and escalate overdue payments as needed.
- Prepare basic financial summaries or expense reports.
- Maintain a high level of discretion when handling financial and company-sensitive information.
- Any other duty as allocated by the supervisor.
Key Requirements:
Work with deadlines
At least 3 years of experience as a Customer Service, Administrative Assistant, or similar role
Bachelor’s degree or a diploma in Business Administration or a related field
Proficiency in MS Office
Strong organizational, interpersonal skills and communication skills
Attention to detail and accuracy with numbers
Ability to multitask and prioritize tasks under minimal supervision
Discretion and professionalism in all interactions