About CDL Human Resource
Founded in early 2003 by Lucy Mmari, CDL Human Resource was established after gaining extensive experience in managing human resources within a well-regarded logistics company for 14 years. With this background, Lucy launched CDL to provide high-quality HR services, focusing on client satisfaction and organizational efficiency.
Tour Consultant
Job Type: Full-Time
Qualifications: BA/BSc/HND, Diploma
Experience Required: 4 years
Job Location: Nairobi
Specialization: Travel & Tours
Responsibilities
- Prepare travel quotes, book hotels, and design detailed itineraries for a variety of travel destinations.
- Coordinate safari pickups and airport transfers, negotiating competitive rates with hotels.
- Keep client records updated, manage invoicing, and follow up on outstanding payments.
- Create and promote travel packages for both local and international trips.
- Oversee the distribution of products, ensuring that tour packages align with seasonal events and product release timelines.
- Regularly update the website and social media with the latest travel offerings.
- Generate monthly performance reports to measure market impact.
- Design customized itineraries, calculate costs, and offer competitive price quotes to clients.
- Handle travel and accommodation bookings, confirmations, and reservations.
- Conduct pre-tour briefings to inform clients about their bookings, travel tips, and requirements.
- Follow up with clients post-tour to collect feedback and ensure satisfaction.
- Promote additional services like travel insurance and airline tickets.
- Assist clients in obtaining necessary travel documents, including guiding them through visa requirements and providing a checklist of required paperwork.
Qualifications and Requirements
- A relevant degree or diploma in a related field.
- At least two years of practical experience as a Tour Consultant in a busy travel agency.
- In-depth knowledge of both local and international travel destinations.
- Experience with air ticketing (preferred).
- Familiarity with various booking systems for tours and hotels.
- Previous experience in online travel sales.
- Understanding of B2B market segments.
- Ability to create customized itineraries and tour packages.
- Strong knowledge of the travel industry’s products and services.
- Excellent communication and interpersonal skills, both written and verbal.
- Established relationships with industry partners, including hotels, airlines, and ground handlers.
- Passionate about the travel and tourism industry.
Employment Details
Contract Type: Fixed-term
Monthly Salary: 180,000 KES (Salary is performance-based and may vary based on individual achievements. The stated figure is an estimate.)
Language Requirement: English