About Flexi-Personnel
Flexi Personnel Ltd, established in 2008, is one of Kenya’s fastest-growing HR service providers. The company delivers a comprehensive suite of HR solutions including Executive Search, Labor Outsourcing, HR Consultancy, Payroll Management, Psychometric Testing, and Expatriate Support. Known for its client-focused and systematic approach, Flexi-Personnel prioritizes integrity and precision by forwarding only candidates who match specific client requirements. With a promise to deliver within tight timelines, the firm relies on a highly skilled recruitment and management team to provide quality staffing solutions across Kenya and Africa.
Swahili & Somali Language Interpreter
Job Type: Contract
Qualification: College Certificate
Experience: Swahili-Somali interpretation
Location: Kenya
Job Field: Customer Support / Interpretation
As a language interpreter, the role involves supporting the client’s community by providing empathetic and timely responses to inquiries, ensuring issues are resolved efficiently and in line with platform guidelines. You’ll be responsible for reviewing user-reported cases, communicating clearly and compassionately, and applying sound judgment to advocate for users while maintaining platform integrity.
Key Responsibilities
Provide support to clients’ communities, addressing queries with empathy, accuracy, and speed. Make informed decisions and handle sensitive user matters with care. Investigate reports related to account support or content issues and respond in a professional and timely manner. Analyze data to improve user experience and suggest workflow enhancements. Detect patterns in reported content and escalate exceptional cases to appropriate global teams for further handling.
Requirements
Applicants must be aged between 20 and 45 years and be fluent in both Swahili and Somali. A Kenyan nationality is required, along with a college-level education. Candidates must be currently unemployed and registered with NSSF and NHIF, with an active KRA PIN and Certificate of Good Conduct. Strong interpersonal and communication skills, empathy, and cultural awareness are key to success in this role.
Job Type: Contract | Salary Range: Ksh 100,000 – Ksh 150,000 per month | Language Requirement: English